Opening the help library
When you are stuck
Gentle help when something does not go to plan.
- Can you undo a message you sent?You will learn what you can take back and how to fix a wrong message.
- ChatGPT answered as if it were a different person. That felt strange.You will learn why this happens and how to ask ChatGPT to just be itself.
- ChatGPT answered in a language I did not ask for.You will learn to get ChatGPT back into your own language.
- ChatGPT answered, but I do not understand the answer at all.You will learn how to ask ChatGPT to explain its answer like you are new.
- ChatGPT asked me a question back and I do not know what to say.You will understand why ChatGPT asks you things and how to reply.
- ChatGPT asked me to verify I am human. What is that about?You will understand the are you human check and how to pass it calmly.
- ChatGPT changed its answer when I asked again. Why?You will learn why answers shift and how to settle on one you trust.
- ChatGPT gave a date or time that seems wrong. Why?You will learn why dates can be off and how to get the right one.
- ChatGPT gave a long list. I wanted a paragraph.You will learn to ask for a normal paragraph instead of a list.
- ChatGPT gave a weird answer that made no sense. Why?You will learn why odd answers happen and how to get a clear one.
- ChatGPT gave me a wall of text. Can it be clearer?You will learn to ask for clean spacing and steps you can follow.
- ChatGPT gave two answers that disagree. Which is right?You will learn why answers differ and how to find the right one.
- ChatGPT is asking me to sign in. Is that normal?You will learn why sign-in pops up and how to do it safely.
- ChatGPT is taking forever. Is it stuck?You will learn to tell slow from stuck, and what to try next.
- ChatGPT keeps adding things I did not ask for.You will learn to get just what you asked for, nothing more.
- ChatGPT keeps refusing to help. Why won't it answer?You will learn why it says no and how to ask so it can help.
- ChatGPT keeps saying the same thing over and overYou will know how to nudge ChatGPT past a stuck, repeating answer.
- ChatGPT keeps telling me to ask a professionalYou will see why ChatGPT is careful and still get useful help.
- ChatGPT made up something that is not trueYou will learn why ChatGPT can be wrong and how to stay safe.
- ChatGPT said it cannot do thatYou will see this is normal and learn how to ask another way.
- ChatGPT says it is busy or at capacityYou will know the simple things to try when the site is full.
- ChatGPT says my message is too longYou will learn to split a long message into pieces ChatGPT can read.
- ChatGPT seems to have forgotten what we were talking aboutYou will learn why ChatGPT forgets and how to gently remind it.
- ChatGPT stopped in the middle of writingYou will learn the one word that makes ChatGPT finish its answer.
- ChatGPT used big words I do not understandYou will learn one easy line to get simple, clear answers.
- ChatGPT went off topic. How do I bring it back?You will learn to steer ChatGPT back to the real question you asked.
- ChatGPT will not let me type anythingYou will get a short checklist for when the typing box stops working.
- ChatGPT wrote way too muchYou will learn a simple way to keep ChatGPT's answers short and easy.
- Common error messages in plain wordsYou will learn what the most common error messages mean and what to do.
- Everything looks different than last timeYou will feel calm about updates and learn to find your way again.
- How to ask for step-by-step instructionsYou will learn how to make ChatGPT break things into easy steps.
- How to check if an answer is correctYou will learn easy ways to double-check an answer when it feels off.
- How to find an old chat you lostYou will learn where your past chats are saved and how to open them.
- How to get a fresh answer from ChatGPTYou will learn easy ways to ask ChatGPT for a brand new answer.
- I accidentally closed ChatGPT. Did I lose everything?You will feel calm knowing your chat is likely still saved and easy to find.
- I am not sure if I am even using the real ChatGPT. How can I tell?You will know how to check that you are on the real, safe ChatGPT.
- I am scared I broke something. Can I really mess up ChatGPT?You will feel free to explore, knowing you cannot break ChatGPT.
- I am stuck and do not know how to ask my question.You will have easy words to use when you feel stuck on where to begin.
- I am too overwhelmed to keep going. How do I take a calm step?You will learn gentle steps to slow down and try one small thing.
- I asked ChatGPT something and nothing happened. What do I do?You will have simple steps to take when ChatGPT does not answer.
- I asked ChatGPT to fix something and it made it worse. Now what?You will learn how to go back to the better answer and try again.
- I asked one thing and it answered a different thing. How do I redo it?You will learn how to ask again so ChatGPT answers what you meant.
- I cannot copy the answer to paste it somewhere. How do I do it?You will learn the easy way to copy an answer and paste it elsewhere.
- I clicked the wrong button and now I am lost. How do I start over?You will learn the simple way to start a brand new chat and feel in control.
- I do not see my old chats in the list anymore. Where did they go?You will learn why your chats look hidden and how to find them again.
- I got logged out and I do not remember my password.You will learn how to reset your password and sign back in calmly.
- It gave numbers and facts. Should I trust them?You will learn when to trust facts and when to look them up.
- The answer felt cold. Can I get a kinder one?You will learn to ask ChatGPT to reply in a warmer, gentler way.
- The answer got me wrong. How do I fix it?You will learn to give ChatGPT the real facts so it understands you.
- The answer has links. Are they safe to click?You will learn how to stay safe and when a link is fine to open.
- The answer is close. How do I fix just one part?You will learn to ask for one small fix without starting over.
- The answer is in a gray box. What is that?You will learn what the gray box is and how to get plain text.
- The page just keeps spinning. How do I fix it?You will get a few calm steps to try when the page will not load.
- The text is too small. Can I make it bigger?You will learn a simple way to make the words on screen larger.
- What happens if your internet dropsYou will learn what stays saved and how to pick back up after a dropout.
- What reaching your limit meansYou will learn what the limit message means and what to do next.
- What the regenerate button doesYou will learn what regenerate means and when it is handy to use.
- What the something went wrong message meansYou will learn why this message shows up and the calm steps to fix it.
- What to do when ChatGPT misunderstands youYou will learn how to gently correct ChatGPT so it gets what you meant.
- Why a message did not send and how to fix itYou will learn why a message gets stuck and how to send it again.
- ChatGPT gave me a weird or wrong answer. What now?You will learn what to do when ChatGPT's answer seems off or wrong.
- ChatGPT stopped in the middle. How do I get the rest?You will learn how to get ChatGPT to finish an answer it cut off.
- ChatGPT is really slow today. Is something wrong?You will learn simple things to try when ChatGPT feels slow.
- I lost my chat. Where did my conversation go?You will learn how to find a ChatGPT chat that seems to have vanished.
- The ChatGPT app will not open. How do I fix it?You will learn easy steps to try when the ChatGPT app will not start.
- I cannot sign in to ChatGPT. What should I do?You will learn calm steps to take when you cannot sign in to ChatGPT.
- ChatGPT forgot what I told it earlier. Why?You will learn why ChatGPT can forget, and how to remind it.
- The text is too small to read. Can I make it bigger?You will learn how to make ChatGPT's text larger and easier to read.
- It keeps asking me to log in again. Why?You will learn why ChatGPT keeps asking you to log in, and how to stop it.
- The page is stuck or frozen. How do I unfreeze it?You will learn how to get ChatGPT moving again when it freezes.
- It says ChatGPT is busy or at capacity. What does that mean?You will learn what the busy message means and what to do about it.
- My screen is too bright. How do I make it softer?You will learn how to lower your screen brightness so it is easy on your eyes.
- How do I turn on a darker mode to rest my eyes?You will learn how to switch to dark mode, which uses dark colors instead of white.
- I just made a mistake. How do I undo it?You will learn the simple undo trick that takes back your last action.
- Where is the back button? I want the last screen.You will learn how to find the back button and return to the screen you came from.
- What does the little dot on an app mean?You will learn what the small dot or number on an app icon is telling you.
- How do I close an app I am done with?You will learn how to close an app you no longer need, without deleting it.
- My device says it is full. How do I free up space?You will learn gentle ways to free up a little storage when your device feels full.
- There is no sound. How do I get it back?You will learn simple checks to bring your sound back when your device is silent.
- How do I connect headphones to listen quietly?You will learn how to connect headphones so you can listen without bothering others.
- Autocorrect changed my word. How do I fix it?You will learn how to fix a word your phone changed to the wrong one.
- I tapped a box but no keyboard shows up. What now?You will learn how to make the keyboard appear when you tap.
- Autocorrect changed a person's name. How do I fix it?You will learn how to fix a name your phone changed.
- I tapped a link but nothing opens. What do I do?You will learn what to try when a link will not open.
- I press a button but nothing happens. Why?You will learn what to try when a button does not respond.
- My photo will not upload. How do I fix it?You will learn what to try when a photo will not upload.
- The microphone icon is gone. How do I get it back?You will learn how to bring back the microphone icon.
- My screen turned sideways. How do I fix it?You will learn how to turn your screen back upright.
- Two windows opened at once. How do I sort this out?You will learn how to handle two windows that opened together.
- The app closed itself. What do I do?You will learn what to do when an app suddenly closes.
- The text on the page looks jumbled. How do I fix it?You will learn what to try when page text looks messy.
- ChatGPT stopped typing halfway through. What do I do?You will learn how to make ChatGPT finish a cut-off answer.
- ChatGPT forgot what I told it earlier. Why?You will learn why ChatGPT loses track and how to remind it.
- ChatGPT keeps giving me the same answer. How do I change it?You will learn how to nudge ChatGPT toward a fresh answer.
- The page keeps loading and will not open. What now?You will learn quick steps to fix a page that will not load.
- I cannot find my old ChatGPT conversation. Where did it go?You will learn where past chats live and how to find them.
- I typed the wrong thing. Can I fix my message?You will learn how to edit a message you already sent.
- The app closed by itself while I was using it. Is something broken?You will learn why apps close on their own and how to fix it.
- The answer is too long and I cannot follow it. Help?You will learn how to ask for a shorter, clearer answer.
- I cannot tell if ChatGPT is done or still thinking. How do I know?You will learn the signs that ChatGPT is working or finished.
- The buttons are too small to tap. Can I make them bigger?You will learn how to make text and buttons easier to tap.
- ChatGPT asked me a question back. What am I supposed to say?You will learn what to do when ChatGPT asks you something.