Mayfield Learning
Spot a scam · walkthrough

The "Social Security or Medicare is suspended" threat call

This made-up caller claims to be from Social Security. The threats and gift-card demand make you feel rushed. Caller ID can be faked.

Buddy, your friendly guide

Step 1 See what it looks like

Incoming callCaller ID: Social Security
What you hear on the call

Hello, this is Officer Davis with the Social Security Administration. Your Social Security number has been suspended due to suspicious activity. A warrant is out for your arrest. To avoid jail today, you must pay 2,000 dollars now. Buy gift cards from a store and read me the numbers. Do not hang up. Do not tell anyone, or you will be arrested.

This is a made-up example to teach you. We will never show you a real person’s message.

Step 2 Find the red flags

  1. 1

    “Your Social Security number has been suspended”

    Social Security does not suspend your number. This claim is a warning.

  2. 2

    “To avoid jail today”

    A threat of jail to make you pay this caller is part of the scam.

  3. 3

    “Buy gift cards”

    Social Security does not ask you to pay with gift card numbers.

  4. 4

    “Do not tell anyone”

    The caller wants to stop you checking with someone else.

  5. 5

    “Do not hang up”

    You can end the call and find the agency yourself.

Step 3 See why it works

A job title and caller ID can make a call seem real. Fear then pushes you to pay. Neither proves who is on the line.

What to do
  1. Do not send money or give this caller private details.
  2. End the call.
  3. Type ssa.gov yourself for Social Security. For Medicare, use medicare.gov.
  4. Use the contact details there to check a real notice.
  5. Tell someone you trust if you need help.
  6. Report the fake call at oig.ssa.gov. If you paid, call your bank or card company now.
Buddy, your friendly guide
Remember this one thing

Do not pay a threatening caller. Check a real issue through the agency site.

More walkthroughs

Buddy, your friendly guide

How can I help?

Choose what would help you right now.