Accounts & passwords
Get back in when you forget your password
Forgetting a password happens to everyone. It does not mean you broke anything. Your account is safe and waiting for you. You can fix this yourself in a few minutes.
~5 min Always free
A forgotten password is very common and easy to fix. Nothing is broken. Let us walk through it together, slow and calm.
On most phones and computers
- Go to the sign-in page where you usually log in.
- Look near the password box for a small link.
- It often says 'Forgot password' or 'Trouble signing in?'.
- Tap or click that link. Any of those words is fine.
- Type the email, phone number, or username for this account.
- If you are not sure, type the email first. Take your time.
- Press the button to send the reset.
- It may say 'Send', 'Continue', or 'Reset'.
- The website will now send you a link or a short code.
- It may come by email or by text. Wait a few minutes.
- Open your email or your text messages.
- Find the new message and open it.
- Open it only because you just asked for it.
- Tap the link in the message, or type in the short code.
- Never read this code to anyone who phones or messages you.
- Real companies will not ask you for it.
- When asked, type a new password you can remember.
- The website will usually ask you to type it again to match.
- It often will not let you reuse your old one.
- Now keep your new password safe.
- The easy way is to write it on paper. Keep the paper somewhere private.
- If your phone or browser offers to save it, you can say yes.
Buddy’s tip
No link or code after a few minutes? Check your spam or junk folder. Also check your text messages. It often hides in one of those.
Forgetting a password is normal. The 'Forgot password' link gets you back in. Never share a reset code with anyone who contacts you.