Is it safe to let ChatGPT write a message to my bank?
Use ChatGPT for a simple draft with made-up details. Send real banking questions through the bank's secure channel.
ChatGPT can help you word a question to your bank. Keep passwords, sign-in codes, full card numbers and private statements out of the chat.
If a payment may be fraud, contact the bank promptly through its real app or the number on your card. Do not delay that call to polish a message.
- Write only the basic issue for the draft. Use labels such as [date] and [amount] in place of private details.
- Ask for a question, not a legal claim or a promise of a refund.
- Check that the draft matches what happened. Remove any facts or accusations that you did not supply.
- Open the bank's secure app or known site to send it. Add only the details the bank needs in that channel.
- Check for a sent message, case number or reply. Text in ChatGPT has not reached your bank.
Draft a short bank message: 'I do not recognize a charge of [amount] on [date]. Please explain how I can check it and report it if needed.' Do not add account details, legal claims or a promise of a refund.
Paste the message into ChatGPT, then fill in any blanks before you send it. ChatGPT opens in a new tab. Opening it does not send the message.
If a helper assists you, keep control of sign-in. Do not give them your password or one-time codes.
Sources and more help
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