A pop-up says my computer has a virus. Should I call the number?
Close the page through browser controls and use a known source for tech help.
A web page that says 'Call now to remove a virus' is a common tech-support scam. The warning does not prove your device has a virus.
Do not call its number, pay or give remote access. Closing the page also does not prove the device is clean.
If you only saw the warning, start by closing the page. If you installed something or gave access, take the extra steps below.
- Use your browser's own tab or window close control. Do not use buttons inside the warning.
- If it will not close, quit the browser through your device controls. Do not restore that page when you reopen it.
- If someone has remote access, disconnect the device from the internet. Seek help through a tech provider you can verify.
- Use known security tools to check for harmful software. Do not install a tool offered by the pop-up.
- From another trusted device, secure any accounts that may be exposed. If you paid, contact your payment provider promptly.
Write a short practice checklist for a fake 'call now' virus pop-up. Separate seeing the page from giving remote access. Do not provide a phone number, download link or claim that my device is clean.
Paste the message into ChatGPT, then fill in any blanks before you send it. ChatGPT opens in a new tab. Opening it does not send the message.
Find tech help from the maker's known site or an established provider. Search ads can be fake too.
Sources and more help
These links open in a new tab.