Write a kind, useful safety note

Kind words still need to be true.

Name the worry in broad terms, such as an unexpected text. Leave out names, private messages, account details and clues the task does not need.

Do not assume how someone feels. Ask them, or say you do not know. A note should not tell them that they panic or make poor choices.

A firm line can still be kind. “Do not send a sign-in code to this caller” need not become “we can send it together.”

A contact route is a phone number, app or site you already know belongs to the service.

A note does not settle an account problem or prove that a message is real. If money or access has been lost, help the person reach the right service promptly.

They can choose a trusted person other than you. You do not need their password to offer support.

Offer help without promising that all is well.

Made-up case: a friend says an unexpected “act now” text makes them feel rushed. They have not used its link. You want to offer help. The sender and claim have not been checked.

Draft an offer about group posts.

Made-up case: a friend wants to talk about who can read their group posts. No actual posts or settings are supplied. Write a request for two kind sentences that offer to look at the audience together. Do not claim that their posts are safe or that you have checked them.