Getting your lessons ready
Getting your lessons ready
Match the reply to the person’s task and reading needs without dropping facts or assuming a fixed preference.

A list, steps, a short paragraph or a table may help with different tasks. These are examples, not the only forms a reply can take.
Ask what is useful for this person now. They may want larger text, to hear the words, or to compare two forms. Do not guess from their age or how fast they type.
You can show a sample and let them change their mind. A choice today does not have to be their choice every time.

Try a form, then ask whether it helps.